Güven Villas Logo

Cancellation Conditions

Cancellation Conditions

RESERVATION CANCELLATION AND REFUND CONDITIONS


CANCELLATIONS BY CUSTOMER

The customer pays 20% of the total accommodation price of the villa/apartment; Cancellation of the reservation, which will be valid from the date it is made, by credit card from the website or by money order or EFT to the notified GÜVEN VILLAS account, or in advance, before the reservation date;

- For cancellations up to 30 days before the accommodation date, they cannot request a refund of the deposit fee (20% of the Total Accommodation Price) received by GÜVEN VILLAS for the pre-booking;

- In cancellations up to 30 days or less before the accommodation date, the deposit fee (20% of the Total Accommodation Price) received by GÜVEN VILLAS for the pre-booking cannot be refunded, and the villa/apartment owner is obliged to pay the entire remaining accommodation fee to the account of the villa/apartment owner.

The reasoned cancellation notice to be created by the customer must be made to GÜVEN VILLAS in an official way in writing or by e-mail. Notifications not made in writing or by e-mail in an official way will not be valid for cancellation and will not invalidate the above-mentioned conditions.

Unless GÜVEN VILLAS notifies the customer of the cancellation of the reservation in an official way in writing or by e-mail, the cancellation of the reservation is not considered approved and the above-mentioned conditions continue in effect. Reservation cancellation date,

It is valid from the moment that the cancellation notice created by the customer reaches GÜVEN VILLAS under the conditions stated above.

In case of cancellation, GÜVEN VILLAS takes precautions regarding accommodation,

In accordance with this contract, it is entitled to receive the above-mentioned payments from the customer over the total accommodation price specified in the accommodation agreement in order to eliminate the expenses and the grievances of the villa/apartment owners.


CANCELLATION BY GÜVEN VILLAS IN CASE OF FORCE MAJEURE

Rented Villas / Apartments,

GÜVEN VILLAS reserves the right to cancel your reservation in case of unforeseen circumstances (sudden problems in the infrastructure installation equipment, flooding, fire, damage to the building carrier system, etc.). This situation will be notified to the customer as soon as possible with the reasons. In these and similar cases, GÜVEN VILLAS,

It tries to offer a different accommodation opportunity, which is the equivalent of the rented villa/apartment, available on the same dates. Customer; has the right to receive a full refund of the payment made. GÜVEN VILLAS of the payment received from the customer; is obliged to refund the amount of the total accommodation cost equal to the commission fee.

The remaining payment refund is the responsibility of the villa/apartment owner and GÜVEN VILLAS cannot be held responsible for the refund of this price.

In case the customer does not pay the remaining payment to the owner of the villa/apartment at the entrance of the reservation, GÜVEN VILLAS, canceling the reservation in question, not reimbursing the previously paid fee,

reserves the right to apply the above-mentioned items exactly and to receive another reservation for this villa.

GÜVEN VILLAS cannot be held responsible for not using the villa/apartment for a reason arising from the fault of the customer or the termination of the contract without duly written notification, provided that the villa/apartment is valid from the reservation confirmation with the explicit declaration of the parties of this contract.

All of the price shown in the contract becomes due on the agreed delivery date of the villa/apartment, and all legal rights of GÜVEN VILLAS are reserved.

Whatsapp Destek